How We Work
3ripple Health provides person-centred domiciliary care to adults in their own homes across Wales. This page explains how we get started with you, what a care package looks like, and how we work with you and your family throughout.
Step 1: Referral
A referral to 3ripple Health can come from:
- You or a family member contacting us directly.
- Your GP, district nurse or hospital discharge team.
- Your local authority social worker or health and social care team.
- A third-party care co-ordinator or support planner.
We aim to respond to all referrals within one working day. We will arrange a convenient time to speak with you and, if appropriate, visit you at home.
Email: care@3ripple.com
Step 2: Free Assessment
Before any care begins, our Registered Manager or a senior care co-ordinator will carry out a comprehensive, free-of-charge assessment visit. This is a two-way conversation where we want to understand your needs, preferences, routines and goals, and you want to understand us.
During the assessment we will:
- Listen carefully to what matters most to you.
- Assess your care and support needs in line with the Social Services and Well-being (Wales) Act 2014.
- Explain our services, charges and Terms and Conditions clearly.
- Discuss who else is involved in your care (GP, family, other services).
- Carry out a risk assessment to ensure we can keep you safe at home.
- Explain our Privacy Notice and how we handle your personal data.
You are welcome to have a family member, friend or advocate present at the assessment. The assessment is completely free and there is no obligation to proceed.
Step 3: Your Personalised Care Plan
If you decide to go ahead, we will prepare a written care plan tailored specifically to you. Your care plan describes:
- Your personal outcomes, the goals and quality-of-life priorities that matter to you.
- The support you will receive and how often.
- Who your named care workers are.
- Specific instructions for tasks such as medication assistance, personal care or meal preparation.
- Your communication preferences and any sensory or language requirements.
- Emergency contacts and what to do if something unexpected happens.
- How and when the plan will be reviewed.
Your care plan belongs to you. You will always receive a copy, and we will go through it with you before care starts. You may request changes at any time.
Step 4: Trial Period
All new service users benefit from a settling-in period during the first four weeks of their service. During this time, our Registered Manager will check in with you at least once to make sure everything is going well and to address any concerns promptly.
Step 5: Ongoing Care and Review
- Your care plan is formally reviewed at least every six months, or sooner if your needs change.
- We welcome feedback at any time from you, your family and the health professionals involved in your care.
- Our care workers complete daily visit records, which your family can access with your consent.
- A senior member of our team carries out spot checks and quality audits to maintain standards.
Charges
Our hourly rate and any additional charges are set out in our Terms and Conditions, which are provided to you at assessment. We are transparent about all charges, there are no hidden fees. If your care is funded fully or partly by your local authority or the NHS, we will liaise directly with your funding body.
Telephone: 07426 712367
Email: carecharges@3ripple.com
Areas we cover
- Cardiff and Vale
- Bridgend
- Rhondda Cynon Taf
- Neath Port Talbot
Contact us to find out more
If you would like to find out whether we can help you or a family member, please get in touch there is no commitment and the initial conversation is always free.
Telephone
07426 712367Address
182-184 High Street North,
East Ham, London, E6 2JA
Office Hours
- Mon – Sat: 9am – 5pm