Our commitment

We want as many people as possible to be able to use this website. We are working to make this website conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We also aim to make our documents and correspondence accessible.

What we are doing

• Using clear, plain-English language throughout.
• Providing sufficient colour contrast on all text and interactive elements.
• Ensuring all images have descriptive alternative text.
• Making the site navigable using a keyboard alone.
• Using headings and page structure so screen readers can navigate the content.
• Avoiding content that flashes more than three times per second.
• Providing captions for any video content.

Known accessibility issues

We are aware that some older PDF documents on this website may not be fully accessible. We are working to remediate these. If you need any document in an accessible format, please contact us using the details below and we will respond within 5 working days.

Requesting information in an alternative format

We can provide information in a range of accessible formats, including:

• Large print
• Easy Read
• Audio recording
• Plain text
• Welsh language
• BSL (British Sign Language) interpretation by arrangement
• Other formats on request

To request an alternative format, please contact us:

Email: accessibility@3ripple.com

We will respond within 5 working days.

Welsh Language

As a care provider operating in Wales, we are committed to supporting the Welsh language. We will communicate with you in Welsh if that is your preference please let us know. Welsh-language versions of our key policy pages, service user guides and formal correspondence are available on request.

We are working towards compliance with the Welsh Language (Wales) Measure 2011 and the Welsh Language Standards applicable to care service providers.

Reporting accessibility problems

If you find any content on this website that is not accessible, or if you need information in a format not listed above, please tell us:

Email: accessibility@3ripple.com

We will consider your request and aim to reply within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):

Technical information about this website's accessibility

3ripple States Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with WCAG 2.1 level AA. We are actively addressing the issues listed above and expect to reach fully compliant

This statement was prepared in March 2026. It will be reviewed at least annually.